TRADEX · WEBSITE INFORMATION
Privacy policy.
This notice explains how personal information may be handled when you visit tradex.gr or contact Tradex about its business and technology.
Last updated: 9 October 2026
1. Scope, operator and contact
Tradex is the brand used on this informational website. The legal entity responsible for deciding how personal data is processed is the controller. Its full legal identity and registered address are pending confirmation, as shown above. This notice concerns the public website and related business correspondence; it does not describe the handling of data in a separate trading system, broker account or future service.
For questions about this notice or a privacy request, contact tradex@gmail.com. Identify the request and the relevant interaction with us. Please do not send passwords, account credentials, identity documents or sensitive financial records unless a secure and necessary verification process has first been agreed.
2. Information that may be processed
The site has no account registration, payment processing, trading portal or newsletter subscription. A contact form is available for business enquiries. We do not ask visitors to submit a trading history, portfolio, wallet address or financial profile. Merely viewing the public pages does not create a customer relationship.
| Category | Examples and purpose |
|---|---|
| Technical requests | IP address, request time, requested page, response status, browser information and related server diagnostics may be handled by the hosting infrastructure to deliver pages, troubleshoot faults and maintain security. |
| Email correspondence | Your name, email address, organisation, message and voluntarily supplied attachments may be processed to understand and respond to an enquiry. |
| Privacy requests | Request details and proportionate verification information may be used to locate relevant records, verify the requester and document our response. |
Vercel provides website hosting and production Web Analytics. Specific hosting log fields, retention settings and processor arrangements must be confirmed for the deployed project before launch. This notice does not assert that a provider collects a particular field where that configuration has not yet been established.
3. Purposes and lawful bases
Under the GDPR, where it applies, operating and protecting an informational website and responding to ordinary business enquiries may rely on legitimate interests under Article 6(1)(f). Those interests are website availability, security and relevant professional communication, subject to the rights and reasonable expectations of individuals. Aggregate usage measurement helps us understand which pages are useful and improve the website.
Where you request steps towards a contract, the necessary correspondence may instead be processed under Article 6(1)(b). Handling a legally required privacy request or complying with another legal duty may rely on Article 6(1)(c). Consent under Article 6(1)(a) would be used for any future processing that requires it, with a way to withdraw consent. A visit to the site is not treated as consent to unrelated marketing or additional tracking.
Contact form and message delivery
The contact form asks for your name, email address, enquiry type and message. Submission also requires acknowledgement of this Privacy Policy. This acknowledgement is not marketing consent and does not replace the applicable legal basis for handling your enquiry. We use these details to understand and respond to your enquiry. Do not include passwords, identity documents or sensitive financial information.
Submitting a message does not subscribe you to marketing. Processing ordinary business enquiries is based on our legitimate interest in handling correspondence; where an enquiry concerns steps towards a contract requested by you, those steps may provide the relevant basis. Special privacy requests are handled according to the applicable legal obligation.
Configured delivery sends your enquiry through Telegram’s Bot API to the same private Tradex operations chat used for internal trading desk notifications. The hosting provider receives the HTTPS request; Telegram processes the message text and related delivery metadata for that chat. We do not sell enquiry data. Contractual arrangements and any international-transfer safeguards for Telegram remain under review for public launch.
The form includes a hidden spam field and timing checks. Hosting-level rate limits should supplement those checks when delivery is enabled. An opaque request identifier is included with the delivered message for support reference; it is held in the current page session and does not identify you across visits. The website does not persist form drafts in browser storage.
If delivery fails, the site reports the failure and offers to open a prefilled email in your email application. That action requires you to choose to send the email yourself. Draft content remains in the page until navigation or reload.
Correspondence should be reviewed and deleted when no longer needed. The proposed routine retention period is up to 12 months after an enquiry is closed, subject to documented business needs, disputes and applicable legal retention duties. This period and provider-level retention must be confirmed by the final operator before launch.
5. Email and voluntary information
A contact link opens your chosen email application. The website does not send a message on your behalf or automatically transmit its contents. Once you send an email, your email service, our mailbox provider and relevant mail infrastructure process it according to their arrangements. The published contact address currently uses Gmail.
We use information in correspondence to handle the matter raised and related administration. Provide only what is relevant, and avoid including another person's information unless you are authorised to share it. We do not use general enquiries to enrol visitors into a marketing list.
6. Recipients and service providers
Access should be limited to people who need the information for the relevant enquiry, security task or legal obligation. Depending on the final operational arrangements, recipients may include the hosting provider (Vercel, also supplying Web Analytics), email provider and professional advisers acting where necessary. Providers processing data on our behalf require appropriate contractual and security arrangements where applicable.
Information may also be disclosed when required by law or necessary to establish, exercise or defend legal claims. The site does not implement the sale of personal data, advertising audience sharing or visitor-data brokerage. Specific providers and their roles must be confirmed for the final deployment.
7. External charts and other links
Currency links open a TradingView-hosted area chart in a new tab on tradingview-widget.com. This external service is not loaded inside the Tradex landing page. When you follow the link, the destination may process technical data and use its own cookies or storage under its privacy terms. Any decision to log in, save a chart or connect a broker is made on that external service.
We do not control external providers' privacy practices. Review TradingView's privacy policy before sharing information there. Links to supervisory authorities and other references similarly take you to separately operated websites.
8. Retention
Personal data should be kept only for as long as necessary for its stated purpose. For correspondence, relevant criteria include whether an enquiry remains open, whether follow-up is reasonably expected, the nature of any business relationship and applicable legal or recordkeeping requirements. Records required for a dispute, legal duty or privacy-request response may need to be retained for that purpose.
Technical log and backup retention depends on the confirmed provider and configured security needs. Those periods have not yet been finalised. We therefore do not publish an invented fixed duration. The operational retention schedule, deletion process and backup treatment must be set before launch; you may request information about the retention applicable to your records.
9. International transfers
Hosting, email or support services may involve processing outside the European Economic Area. The locations and arrangements depend on the selected providers. Where the GDPR applies, a transfer requires an applicable mechanism, such as an adequacy decision or appropriate safeguards, and any additional measures required by the circumstances.
The final provider locations and transfer safeguards must be verified. This notice does not claim that all processing occurs within the EEA. Contact us for the available information about safeguards relevant to your personal data once those arrangements are confirmed.
10. Security and access
The site is designed to minimise collection and avoid exposing the trading runtime through the public pages. Appropriate safeguards must be maintained for hosting and correspondence, including access restrictions, secure configuration and proportionate operational controls. Security arrangements require ongoing review; no website or email channel can promise absolute security.
If you believe information sent to us has been exposed or misdirected, contact us promptly with enough detail to investigate, without sending additional sensitive material.
11. Your data-protection rights
Subject to applicable law and the conditions attached to each right, you may request access to personal data, correction of inaccurate data, erasure, restriction of processing, or portability where applicable. You may object to processing based on legitimate interests. Where processing relies on consent, you may withdraw that consent without affecting the lawfulness of processing before withdrawal.
Send requests to tradex@gmail.com. We may ask for proportionate information needed to verify identity and locate relevant records. Under the GDPR, a response is normally due within one month; a permitted extension for complexity or the number of requests must be explained within that initial period. Rights are not absolute, and a refusal or limitation should be explained where legally required.
You may complain to a competent supervisory authority, including the Hellenic Data Protection Authority, or the authority relevant to your residence, work or alleged infringement. Contacting us first does not remove that right.
12. Automated decisions and AI
The public website does not profile visitors or make decisions about them that have legal or similarly significant effects. References to AI describe the company's market-research and trading technology. They do not mean that website visitors' messages or browsing behaviour are used to train a model or decide their eligibility for a financial service.
13. Children and future services
The website is intended for general business information and is not designed to collect information from children. It offers no financial account or service to visitors. If a future service introduces accounts, forms, marketing, additional providers or other processing, the relevant notice and controls must be assessed and published for that service.
14. Changes and related information
This notice may be updated to reflect confirmed company details, deployment arrangements, changes in processing or legal requirements. The date above identifies the published revision. Material new processing must be communicated as required by applicable law. For permitted website use, intellectual property and financial-information limitations, read the website terms.